Frequently Asked Questions

Yes. Your package is all-inclusive with a few standard exceptions. All lodging, activities, entrance fees, and in-country transportation are included in the cost.

The following itinerary-related specifics will be covered: (1) in-country travel costs, (2) hotel accommodations, (3) tickets for each excursion, (4) Korea Bonsai Museum workshop, and (5) meals for the duration of the tour in Korea.

Yes. All locations and events are innately visit-worthy due to their value to Korean culture and international allure. Our stops include UNESCO-designated heritage sites, as well as other unique cultural opportunities. Travelers of all types will value the national heritage, cultural experiences, delicious cuisine, and other opportunities that await in Korea.

The locations we visit are chosen because we wish to share the best of Korea with you: its history, culture, and of course bonsai. As the tours continue to develop and depending on weather, we may adjust locations we visit and when.

Zach will be your guide for the duration of the tour. Various events will be complimented by local artists, as well.

Navigate to the webstore and select your desired time and travel package, then checkout.

It varies for each tour, but we like the tours to be intimate and allow everyone a special experience. We will take 8-12 people per tour.

Our transport will be a spacious Hyundai Solati van driven by a professional driver. Tour member’s packages will also include a public transit pass that will work throughout the country so you will be able to explore the locations we visit at your leisure via public transportation, including taxi.

Currently, all payments are required up-front via credit/debit card.

Please contact us at kobo.bonsai@gmail.com for alternative payment options.

Yes, however spots must be secured 60 days prior to departure.

For alternative payment methods, please contact us at kobo.bonsai@gmail.com.

Yes. We also provide discounted rates for clubs or groups that book for 6-8 persons.

The Bonsai Discovery: Korea experience does not include: international airfare to/from South Korea, travel to/from the airport (specific instructions will be provided in your travel packet), travel preceding or following the official tour itinerary dates, non-itinerary activities, medical expenses, personal travel insurance, passport fees, visa fees (if required), additional product taxes (if applicable), any additional meals and snacks, alcoholic beverages, personal activities, personal spending, and/or souvenirs and gifts.

Proactive, timely, responsive communication is our calling card at every stage of the customer-focused experience we create. From initial contact all the way to the safe arrival and beyond, we genuinely view our clients as our friends. No question is too small; no request too large. Transparent communication via email, FB messenger, KakaoTalk, or WhatsApp is a core part of our company.

Yes. We craft a professional, personalized itinerary and travel packets for each reservation. You can expect to receive your tour itinerary in softcopy .pdf format the month prior to the start of your Bonsai Discovery: Korea experience.

We will be staying in both four-star and three-star hotels for the duration of the tour.

Korean cities are densely populated and compact. Hotel rooms may be slightly smaller compared to the U.S., but not dissimilar to standard rooms. We will only be staying in western-style hotels.

Of course! Korea is an amazing place to visit. If you will be arriving early or extending your stay, please confirm your travel arrangements are within allotted international travel regulations.

As a packaged tour, we will have special room rates. That being said, I will be happy to share the hotel information, if interested, so that you can stay in the same hotel for the duration of your stay. However, there can be no guarantee that the same room would be available.

No, the travel is a set package. If you choose to skip activities, it won't affect the price.

That being said, there is plenty of time in the itinerary for you to explore at your own pace and interests.

Yes. Following standard practice within the industry, all participants are required to sign a separate agreement/liability waiver to participate in the Bonsai Discovery: Korea experience. It will be included in your pre-departure travel packet.

Inclement weather, protests, or other unforeseeable circumstances might restrict access to certain itinerary locations, partially hinder specific activities, and/or cause delays. We reserve the right to make any itinerary adjustments to ensure the comfort and safety of all travelers. No discounts or refunds will be offered in such cases, excepting full cancellation of the tour.

All amounts paid for your travel through Komorebi Bonsai (minus any payment transaction fees) will be refunded for cancellations made at least 45 days prior to your start date. Fifty percent (50%) of amounts paid (minus payment transaction) fees) will be refunded for cancellations made between 15 to 45 days prior to the tour start date.

No refunds will be offered after 15 days prior to the tour start date.

In the unlikely event of cancellation due to extreme weather, natural disaster, political circumstances, or other emergency conditions in South Korea, refunds on all amounts paid will be offered. 

Additionally, all guests requesting a cancellation within the 45-day period will be allowed a one (1) time deferment to join an ensuing Fall or Spring Bonsai Discovery: Korea experience. In this case, no refund will be issued, and the funds will be retained as your deposit and/or payment for your future travel (an ensuring cancellation will forfeit 50% of the full charge).

You can choose whether you would prefer single or double occupancy rooms at checkout.

If you are booking for multiple guests and would like to be paired, please note their name and email address in the ‘notes’ at checkout.